AFC Bournemouth caterer appoints ForeComm

Black Label Events, the venue and event caterer that provides high quality services to AFC Bournemouth, has appointed ForeComm, part of the Southampton-based communications specialist group ForeSolutions, to supply radio communications.

With hundreds of AFC Bournemouth and visiting team fans attending each match, the Black Label Events team were looking for an efficient communications system and ForeComm have supplied the event catering firm with two-way hand-held radios to ensure communication between the whole team is quick and simple, ultimately helping the team deliver first-class pitch side hospitality.

ForeComm has equipped Black Label Events with Motorola SL4000 digital radios and ear pieces.  The SL4000 radios will easily increase productivity by keeping users communicating, yet streamlining their radio use to allow them to concentrate on the job at hand.

The SL4000 is designed for discretion and professionalism.  It is sleek and light weight, making it comfortable for staff to wear.  With an intelligent audio feature, the radio volume automatically adjusts to compensate for external noise and the radio’s background noise suppression filters out external commotion.

Darren Martin, operations director at Black Label Events, says: “AFC Bournemouth play host to many events, functions, exhibitions and football matches throughout the year and to make sure our catering team had efficient means to communicate. We are looking forward to working with ForeComm.”

Tom Ross, managing director of ForeComm, comments: “The caterer required an efficient mobile radio communications system and we’re delighted to be selected as its preferred supplier.  The SL4000 radio is an excellent and unobtrusive way of keeping the team in contact.

“Success in a business relies on attention to detail, exceptional customer service and rapid response to customer needs.  The SL4000 enhances a firm’s ability to serve customers effectively – with forward-thinking features like intergrated Bluetooth and intelligent audio – so a firm can improve productivity.”

Dolphin Centre retailers to stay connected with new communications system

L-R Tom Ross managing director at ForeComms and Matthew Spencer security supervisor and a member of the security team at the Dolphin Shopping Centre

Communication for shopping centres and retailers is vital for providing a safe, secure and pleasant environment in which both customers and staff can shop and work. With this in mind, Dorset’s largest indoor shopping facility, the Dolphin Centre has appointed ForeComms, part of the Southampton-based communications specialist group ForeSolutions, to provide a radio system to enable management and retailers to communicate throughout the 680,000 square feet site.

The radio system will not only create a permanent link between the retailers and the centre’s security team, but also assist with the speed in responding to a customer issue, whether it’s a shopper enquiry, attending to an incident or to offer first aid. A number of stores have already signed up to the new scheme including Primark, WH Smith’s, Boots, Accessorize and Wilkinsons to name a few.

Matthew Spencer, security supervisor and a member of the security team at the Dolphin Shopping Centre, said: “Being able to communicate fast and effectively is a top priority for the security team here at the Dolphin Shopping Centre as it ensures the safety of all our shoppers. We work very closely with the retailers and this new radio link will be effective in improving the centre’s customer service and act as a deterrent which in turn will help to reduce incidents.”

As well as a providing its retailers with a direct radio link, the Dolphin’s security team will also hold monthly meetings with the retailers to assist with any additional training and safety measures.

Tom Ross, managing director at ForeComms, adds: “Two-way shop radios play a vital part in the communications mix as it allows retailers, security, maintenance and centre management staff to stay in touch over a wide area.  Being able to communicate fast and effectively is a must for onsite shopping centre staff. We are supplying Motorola DP2600 digital radios to retailers in the centre as well as the management team.

“Digital two-way radios are perfect for modern shopping centres and our radios will enable the Dolphin Centre team to make sure the centre is manned effectively so to give visitors the best possible shopping environment.”

Major contract win for Fore Comms

Fore Comms, part of UK communications specialist group Fore Solutions (formerly Event Communication Services), has signed a five-year deal to supply Southampton Business Against Crime (SoBAC) with a digital radio system for Southampton’s business crime reduction partnership.

Southampton-based Fore Comms landed the contract with SoBAC, a non-profit making partnership set up by like-minded businesses who want to control business crime in the city, which sees a state-of-the-art two-way radio system installed to support more than 100 businesses in the Southampton area.

The contract sees Fore Comms supply 160 Motorola two-way radios, 150 DP4400 and 10 DP4800 handsets, which are linked to each other and to the SoBAC security office via a central computer so they can communicate efficiently and alert each other instantly about antisocial behaviour.  The hand-held radios are connected together and managed through a Motorola digital infrastructure which consists of two repeaters and directional antennas that boost the radio signal coverage across Southampton.

The DP4400 portable radio delivers voice and data communications.  It is easy to use and features up to 32 channel capacity, five programmable buttons and an emergency button.  The DP4800 handset features a colour display, full keypad, up to 1,000 channel capacity, five programmable buttons and an emergency button.

Roy Russell from SoBAC says: “Thanks to the equipment supplied by Fore Comms, Southampton businesses can communicate quickly with each other, the police and CCTV control rooms. SoBAC’s aim is to help prevent crime and make Southampton is a safer place to work and shop. The excellent radio communication system supplied by Fore Comms will help us to continue with this aim.”

Nathan Williams, commercial manager at Fore Comms, comments: “We’re looking forward to working with the SoBAC team during the next five years to ensure the radio communication systems throughout Southampton’s shopping scene are constantly meeting SoBAC’s objective to providing a safe environment.”

For further details on Fore Comms please email [email protected], visit www.foresolutions.co.uk  or telephone 02380 249 860.