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The first 60 minutes or ‘golden hour’ of a crisis can be the difference between it being a complete disaster, or successfully navigated. We’re here to help.

24/7 support

Our crisis hotline is manned 24 hours a day, 365 days a year.

50+ years combined cross-sector experience

Our fully Chartered crisis comms team have decades of experience handling the most sensitive issues, including fatalities, cyber security breaches, fires, misconduct, and fraud. Our team brings current knowledge of many complex scenarios, such as allergen incidents in hospitality environments and malicious data breaches.

On-site coverage across the South

We can have boots on the ground across southern England in less than three hours, managing on-site media interest and driving the narrative as the situation develops.

Confidentiality & professionalism

It goes without saying that we uphold the highest standards, always.

Personal, human approach

Impeccable bedside manner and compassion - because care makes all the difference in a sensitive crisis situation.

Operational partnerships

We can swiftly introduce you to other experts as required, from operational crisis management teams to legal specialists.

It takes years to build a reputation, and seconds for it to be destroyed

Crisis communication planning delivers peace of mind when it matters most; it’s your most valuable insurance policy.

Creating a crisis plan ahead of any potential crisis situation means less time is spent pulling a plan together under highly pressured circumstances.

Preparing your crisis communications strategy in advance gives you a win, win scenario. You save money, time, and protect reputation, and can focus all attention on operationally managing the crisis without the distraction of deciding what the best course of action should be in communicating about the situation.

Our packaged crisis communications planning solutions provide you with comfort and reassurance – and in the event of a crisis, faster deployment and clearer pricing.

What is the likelihood, impact, and cost of a crisis?

76%

of organisations said their most serious crisis had a medium-to-high impact on operations

PwC 2023

96%

of organisations across the globe experienced disruption between 2021 and 2023

PWC Global Crisis Survey 2023

Morale drops

Team productivity falls & ability to hire impacted

Loss of confidence

Poor reputation impacts sales & stakeholder relations

35.2%

average drop in company share price following a reputational crisis

SenateSHJ Crisis Index 300

67%

of consumers are turned away from making a purchase due to negative reviews & media reporting

Reputation.com 2024 Survey

Is your organisation prepared?

A crisis can come in many shapes and sizes. No organisation is immune, and an ‘it won’t happen to us’ attitude won’t protect you. Managing a crisis is never going to be easy, but you can ease uch of the pain by being prepared.

Taking time before a crisis occurs, to understand potential risks and put together a solid crisis communications plan, can go a long way in mitigating potential damage.

Get in touch to discuss your current crisis preparedness and to learn more about our crisis communications planning services.

Crisis strategy workshop

A workshop to map key stakeholders, identify the scenarios that pose the greatest risk to your organisation, and debate key messaging with your senior team. Setting strategic intent for any crisis situation before it happens, ensuring quick decisions in the event of an emergency don’t cause further damage down the line.

Development & delivery of full crisis communications plan

Your bespoke crisis communications plan identifies a 24/7 structure for activating communications in the event of a crisis. It defines the structure process and actions that an organisation puts into place to respond to a critical situation which would negatively affect its reputation, profitability, or ability to operate. Policies and procedures ensures everyone knows what to do, where to go for information, and the chain of command in issuing updates.

The crisis communications plan also includes draft statements to aid speedy responses as well as a crisis-specific corporate media pack that includes fast facts, position statements, and relevant background information.

Media training day

A bespoke day of rigorous media training for identified spokespeople, practicing delivering interviews under pressure, including in front of a camera and with real journalists. Delivers confidence that your spokespeople can communicate effectively in the event of a crisis with clarity, empathy and pathos.

Annual reviews & preferential crisis rates

Access to our senior crisis communications team at discounted rates in the event of a crisis, and an annual agreed review of your crisis communications plan, ensuring it remains up to date.

Crisis Hotline 01202 701828 / Option 1