The guardians of Europe’s largest natural harbour, Poole Harbour Commissioners (PHC) are celebrating after an award win for excellent customer service.
The team at PHC received the Nuffield Health Excellence in Customer Service Award at the annual Dorset Business Awards for outstanding customer service levels within the organisation’s port, harbour and marina activities.
PHC’s success is born on the simple strategy of providing the highest standard of service levels to all of its customers and stakeholders, striving to ensure that all the varied interests operate in harmony and for the long-term sustainability of the whole harbour.
Jim Stewart, Poole Harbour Commissioners chief executive, said: “We are incredibly proud of this award. To have these efforts recognised by a panel of expert judges is something we are very proud of.
“PHC has always been focused on delivering exceptional service and we work hard to achieve a high level of customer service, so to win this award is hugely satisfying for the team’s efforts.”
Judge David McNair from Nuffield Health Bournemouth says: “It is evident that customer service is everything to PHC. For the last five years, the Trust Port has held the ISO 9000 family of standards which is related to quality management systems and designed to help organisations ensure they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements.
“It is therefore essential to PHC that maximum effort is put into maintaining and building relationships with its customers as excellent customer service is the key to its continued success.”
PHC also operates two award-winning marinas, Poole Quay Boat Haven (PQBH) and Port of Poole Marina. Launching in 2001, PQBH is now one of the UK’s busiest visitor marinas attracting more than 11,000 visitor boat nights every year.