Innovate appoints trainees - Graham Smith, service desk engineer apprentice, and Charlotte Knight, sales and marketing assistant

Poole-based Innovate, a leading IT solutions provider, has expanded its team by appointing two trainees, Graham Smith and Charlotte Knight.

Graham Smith takes up a one year apprenticeship role within the IT service department and joins as service desk engineer apprentice.  Currently studying for a Level 2 Diploma in ICT Professional Competence at Bournemouth and Poole College, Graham will report directly to Sarah Milligan, service delivery manager at Innovate, and will be responsible for responding to client queries related to the IT services provided by the firm, running due diligence reports on servers to ensure client data is secure and becoming involved with Innovate’s own dedicated cloud computing package, Cloud9. Graham aims to gain technical skills and knowledge over the course of his apprenticeship with Innovate.

Charlotte Knight joins as an intern in the Innovate sales and marketing department.  Currently studying a four year marketing degree at Bournemouth University the third year of her course requires the completion of a 12 month internship.  As sales and marketing assistant, Charlotte will report to sales and marketing manager Adrian Pitt and her key responsibilities will include assisting in developing brand awareness of Cloud9, planning and creating new marketing strategies to boost sales and brand reputation and meeting and greeting clients.

At the end of the internship, Charlotte hopes to achieve an increase in confidence, an all-round knowledge of how business works as well as gain valuable client-facing experience.

David Pape, managing director at Innovate, says: “We’d like to welcome Graham and Charlotte to Innovate. We recognise that apprenticeships and training programmes provide people with an invaluable opportunity to develop their skills whilst benefiting from structured training and qualifications they can use for the rest of their careers. We look forward to working with Graham and Charlotte.”