Breeze Volkswagen

Tower Park-based Breeze Volkswagen has strengthened its offering by introducing a new aftersales call centre and service team to ensure customers receive high levels of technical expertise from the point of purchase.

Specialists will be on hand to book vehicles into the workshop, remind customers when their MOTs and services are due and advise on mechanical and technical issues.

John Corderoy, managing director at Breeze Volkswagen, says: “We are expanding our aftersales offering to ensure customers receive a friendly and efficient service. We have learnt that many people can be intimidated by the technical side of car ownership, so we wanted to make driving and maintaining a car a more transparent and pleasant experience.”

Amanda Taylor, former business manager at Breeze Volkswagen who has worked at the showroom for over a decade, has been promoted to service manager and will head the aftersales centre. Amanda will manage the new aftersales team which includes Agata Anthony, aftersales sales executive, and customer advisors Owen Quenault, Joanne Eacock and Matthew Wellings.

Amanda’s main responsibilities include managing the aftersales centre and being the first point of call between the workshop and customers. She said: “I am delighted to be promoted to this new and exciting role which will enhance the already high quality service our customers receive.

“I will be focusing on customer satisfaction and ensuring the journey from purchasing a vehicle to maintaining it is as smooth and stress free as they would hope. At Breeze, we always aim to exceed the expectations of our customers, working around their schedules, offering courtesy services and communicating technical expertise simply and without jargon.”

John added: “Amanda has always been a great asset to Breeze Volkswagen. We are sure that she will make a positive impact to our service offering in the future, in addition to nurturing the friendly and enthusiastic aftersales team.”

Visit Breeze Volkswagen on Yarrow Road, Tower Park, Poole, Dorset BH12 4QY

01202 713 000